Mounting Complaints on Social Media: Is Your Experience with Payoneer That Bad?

Recently, Fazzaco noticed that complaints against Payoneer, an e-commerce payment service provider, are mounting across all social medial platforms, such as LinkedIn and Twitter.

Yaqub Ahmad, Founder & CEO at Skysoft Connections posted on LinkedIn: "Payoneer I transferred money from my payoneer to my Meezan Bank account on 23rd November, money is still missing!

"I waited for 7 days and then opened a support ticket on 30th November but looks like your team has started Christmas celebrations earlier this year. Got their last response on 1st December and now their is pin drop silence... my repeated follow-ups is bothering no one in your customersupport team but I can see your marketingteam 10s of times on YouTube each day!
"Worst #customerexperience with Payoneer!"

He added in his post that Payoneer customer support provided no useful updates except the ticket was assigned to a new CSR on a daily basis. Finally, Matthew called him and said "We are in constant contact with the provider bank, and we will notify you with an update the moment it becomes available." But the ridiculous thing is, according to Yaqub, Meezan Bank knew nothing about this transaction.

Anna K. from the Netherlands seemed to be another victim who left message under Payoneer's most recent marketing video.

"Payoneer, there is no holiday. Payoneer is not ashamed to delete comments? This is not the only place where you can write a comment.

"There is a good expression 'the light is on fools.' You can deceive many, you can 'pour water into the ears' and take money from others, but this will not help the development and promotion of the company in any way. Failure to fulfill obligations to customers will lead #Payoneer to an outflow of customers and a tarnished reputation. None of the normal people will get involved with such a company. It won't take long to destroy a reputation, but it's already very difficult to restore it. It seems that everything is simple - fulfilling obligations to customers, customer support and solving all customer problems is the key to a good reputation. Isn't it?

"According to my own statistics, 1 out of 100 Payoneer customers have problems receiving money transfers through Payoneer. Fortunately for me, I don't know all the statistics, but even 1 out of 100 is a lot. This is already a bad statistic.

"What is the status of my payments? Where is my $2800?

"Payoneer closed my account along with my money. The account is closed, there is no money."

The rage spread faster and wider on Twitter. Payoneer users are facing various problems and cannot find an appropriate solution. 

When a forex broker faces an increasing number of complaints, it sounds alert to all investors that it is very likely to run into problems such as having their funds transferred to other entities, not being able to close their accounts, or reclaim their investment capital. Is this true for a payment service provider, too?

Fazzaco will keep track of the matter. Do you have similar experience with Payoneer?