DXtrade Platform Receives Devexa Chatbot Widget

Devexperts today announced it has integrated Devexa, an AI-powered chatbot for support and sales desks with DXtrade, a trading platform​​ for FX/CFD/crypto brokers, allowing traders to communicate directly in web platform.

The combination saves traders' time to open another browser tab as it provides a chat widget on a web trading terminal, through which traders can receive instant support and personalized marketing offers from their broker.

With DXtrade platform and the integrated chat widget, forex brokers can perform the following activities:

• Customer care, which reduces customer care costs as an AI concierge now handles repeated inquiries with broker-specific, preloaded FAQs. 

• Video calls and co-browsing, which improves incident resolution and quality service as forex traders can stay in the the trading environment.

• Push message delivery, which applies to all marketing, sales, and compliance-related messages to traders in action. In addition, the chatbot also carries out the KYC process, which is very essential for forex brokers when they prompt demo account users to sign up and create a live account.

• Feedback on clients' experience, which enables traders to provide feedback and requests for improvement instantaneously inside the platform.

Unlike many other conversational systems for a general conversation purpose on smart speakers for routine activities, Devexa is designed for the trading business and understands traders deeply. This means it:

• Comes with several broker-specific scenarios that enable brokers to add new scenarios themselves, for example, "trade EUR/USD," "close/open positions," "what's with my withdrawal?" and "show my performance."

• Understands natural language and is trained for the investment industry and trading market. 

Both products come from the same vendor, leveraging each other's APIs for seamless bundling.

"The bundling of these products extends DXtrade's functionality. Now, traders can leverage this extra Devexa widget to request additional support and information. They can also use it to issue quick commands such as closing all or specific positions, pulling up a price chart, or viewing recent market news. Since Devexperts developed both DXtrade and Devexa, we ensured the chatbot is an integral part of the trading platform. This allows us to adjust both solutions for sublime performance. Other live chat solutions simply aren't able to provide a native experience on a web platform—they're plagued by UI issues. Meanwhile, DXtrade brokers and traders enjoy a superior experience even when sharing a screen. That's why our combo has no true market peers," said Jon Light, VP of OTC Platform. 

Devexa's KB and responses are customizable as per the broker's request.