A Hongkong Client of IG Group Lost over 80,000 HKD for System Outage

Source: Fazzaco 2020-06-19

A Hongkong client of IG Group reported to Fazzaco that he lost over 80,000 HKD for its system outage happened on May 22, 2020.

When IG Group mobile App has problems in showing the Position Closing page, he hasn't access to the customer service, regardless of by phone or email.

Two hours later, he finally reached and inquired compensation items, but IG Group only refunded 22,400 HKD based on the reasons of insufficient evidence and unconformity between the system outage time of Mr Wang’s and official announcement.

Mr Wang said in his email “I try to get through Hongkong based customer service, but it doesn’t work. So I turned to its Australia headquarter. ”

Many Clients Expressed Anger in Social Media

Mr Wang is not the only one who are unable to close position or get through customer service on May 22, 2020. For the lack of access and loss suffering , many affected clients express their anger under IG’s post in Twitter.

“I’ve raised my funding issue with your for the past 2 weeks and no one is taking any action. Given the reputation you have, you are starting to look like fraudsters now. I’m deeply disappointed”, Lesley wrote in his Titter.

Khurram said furiously “Answer your phone then...I have been trying to get through to you since yesterday afternoon. Sent 4 emails and called around tow dozen time...”

IG Group posted on Twitter after issues resolved. They apologized for the outage and inconvenience caused. And it advised clients who still encounter issues to contact them.

Last year, for the new product intervention measures outlined by the ASIC, IG Group announced to cease operation in Mainland China. When this article is published, IG Group has any update on the compensation to the affected client.

A Hongkong Client of IG Group Lost over 80,000 HKD for System Outage

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