American Eagle Financial Credit Union selects Fiserv to modernize operations

Source: IBS Intelligence 2020-07-22

Fiserv, a leading global provider of financial services technology solutions, has announced that Connecticut based American Eagle Financial Credit Union (AEFCU) has selected Fiserv to help transform its member experience and drive innovation in an increasingly competitive environment.

Established in 1935 by a group of employees from Pratt & Whitney, American Eagle Financial Credit Union is among the most significant community credit union in Connecticut, with assets of more than $1.9 B. The CU will utilize DNA from Fiserv to facilitate the integration of third-party solutions and to service small business banking accounts directly on the core system.

DNA from Fiserv provides a state-of-the-art technology foundation designed around the consumer to help clients attract and retain account holders, reduce expenses, and boost ROI. Its open architecture makes it easier for financial institutions to integrate other solutions, bring products and services online quickly, and add new capabilities using the DNAcreator toolkit downloadable DNAapps. The DNA data model is organized around people and relationships and not accounts, giving a 360-degree view of each account holder to better create, grow, and retain relationships.

DNA provides an intelligent user interface that offers a quantum leap forward in enabling ease of use and efficiency for employees. Users gain an intuitive, touch-enabled experience on a desktop, laptop, tablet, or smartphone.

“Members increasingly expect Amazon-like experiences in every aspect of their lives and want us to understand and even predict their needs. The extensibility and scalability enabled by the open architecture of DNA will allow us to be more flexible in how we deliver services to our members,” said Jim Evans, chief information officer at American Eagle Financial Credit Union.

American Eagle Financial Credit Union, to refocus internal resources on business innovation, has selected Fiserv to host the platform, leveraging outsourced expertise in regulatory compliance, security, and database management.

“Credit unions are searching for ways to meet the constantly evolving expectations of their members. The right technology can help them meet and exceed those expectations by making it easier to innovate and deploy new services. We look forward to working with American Eagle Financial Credit Union to help create impactful experiences that will allow them to differentiate while driving member satisfaction,” said Sam Boggs, president and general manager of Open Solutions at Fiserv.

Recently, True Sky Credit Union selected Fiserv for its digital transformation.

Established since 1984, Fiserv is a global provider of payment and financial services technology. The FinTech aspires to move money and information in a way that moves the world. The FinTech is a member of the S&P 500 Index and the FORTUNE 500 and is among FORTUNE World’s Most Admired Companies.

Fiserv

AEFCU

American Eagle Financial Credit Union selects Fiserv to modernize operations

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