American Express Names Hannah Lewis UK Country Manager

American Express has announced the appointment of Hannah Lewis as UK Country Manager and Senior Vice President, Head of UK for International Card Services which includes the UK consumer and commercial card businesses. She previously held the role of Vice President, Head of UK Consumer Products, Marketing and Brand.

With 14 years of experience at American Express, including roles across Consumer, Commercial and Merchant businesses, Hannah’s expertise will be invaluable in further growing the business’ strong position in the UK. This will include further expanding its customer base, leading and evolving its products, as well as strengthening local strategic partnerships.

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The appointment comes during a period of strong performance for American Express in the UK, with key business metrics - including new customer acquisition - exceeding pre-pandemic levels. Hannah succeeds Charlotte Duerden, who held the post of UK Country Manager for four years and led during a period with record growth and customer retention. Charlotte has now been promoted to the newly-created role of Executive Vice President, Chief International Customer Officer. In this role, Charlotte is responsible for growing relationships with American Expresses commercial and consumer customers internationally including leading the development of best in class products and the evolution of customer acquisition and the enhancement of capabilities.

Charlotte Duerden, Executive Vice President, Chief International Customer Officer, comments: “Hannah has an exceptional track record at American Express, and will be instrumental in strengthening our current partnerships, expanding our horizons and leveraging the momentum that we’re currently experiencing. Beyond her results, Hannah is also a respected leader, who cares deeply about the development of her team, and will remain a champion for our ongoing diversity, equity and inclusion work.”

American Express recently launched Amex Flex, the company’s new working model for its colleagues, including the almost 6,000 based in the UK, who can choose to work in the office, at home, or take a hybrid approach that combines both.

(Source: Finextra)