Australia's AFCA Appoints New Leaders of Its Code Compliance and Monitoring Team

The Australian Financial Complaints Authority (AFCA) today announced that it has appointed Prue Monument as General Manager of Code Compliance and Monitoring and also the new CEO of the Banking Code Compliance Committee.

In addition, Rene van de Rijdt, who has been acting in the role since March, has taken up the new position of Deputy General Manager.

Prior to the appointment, Monument served as Executive Director, Quality Assurance & Regulatory Operations at Australia's higher education regulator, the Tertiary Education Quality and Standards Agency.

Before that, she was previously Director of Compliance at the Australian Charities and Not-for-profits Commission. She has also held senior roles in the Department of Immigration and Border Protection, including as National Manager of the Allegations Assessment Team.

"Prue brings to the team extensive regulatory and self-regulatory experience, and a strong focus on practice improvement and public benefit," AFCA Chief Executive and Chief Ombudsman David Locke said."She will ensure that both financial firms and consumers benefit from the work the Code Team does to monitor and influence good industry practice."

Last month, AFCA has announced seven internal promotions to Senior Ombudsman​ in a bid to enhance the efficiency and effectiveness of dispute resolution.