Citigroup Introduces AI Tools for Workforce in Eight Countries

​Citigroup announced on Wednesday the launch of new artificial intelligence tools designed for its employees across eight countries, impacting approximately 140,000 staff members. Tim Ryan, head of technology and business enablement, outlined the capabilities of the tools in a memo to employees.

One of the tools, Citi Assist, functions as a search engine for the bank’s internal policies and procedures. Ryan described it as "like having a super-smart coworker at your fingertips" to help navigate HR, risk, compliance, and finance protocols. The second tool, Citi Stylus, allows users to summarize, compare, and search multiple documents simultaneously.

Starting this month, both tools will be available to employees in the U.S., Canada, Hungary, India, Ireland, Poland, Singapore, and the United Kingdom, with plans for further expansion into additional markets.

Ryan, who joined Citigroup from PwC earlier this year, stated in a video interview that the bank will monitor employee interactions with the tools to explore new applications. He emphasized that these innovations aim to streamline tasks and enhance productivity.

Chief Technology Officer David Griffiths added that these AI initiatives are distinct from efforts to address the bank’s data quality and infrastructure improvements mandated by regulatory consent orders.