Coinbase Improves Live Customer Support

The following is the latest update in Coinbase's series of blog posts describing their commitment to continuously improving their customer experience.

In past blog posts they highlighted their ongoing journey to create more value for customers with their support experience. In 2021, they invested in providing improved support experiences by increasing their staffing, accelerating their response times, as well as adding dozens of educational resources to their help pages so customers can get the most accurate information on their products and services.

In their pursuit to provide customers with the most trusted customer service experience in crypto they are excited to highlight new live support options for their customers.

In Q4 they began offering localized phone support for retail customers in the US, UK, Ireland, Germany, and Japan. Whether the question is simple or complex, their trained professionals are ready to help. These new phone support options expand on the Coinbase One support which launched in October 2021 and is available to customers in the United States 24/7 from a dedicated team, and the fastest answer times in crypto.

In December 2021, they began providing US retail customers with live messaging via their new Help Center platform. Live messaging offers customers the flexibility to connect with Coinbase when the time is right and continue the conversation seamlessly if they have to step away. Their team of customer service experts are available via messaging 24/7 with the speed their customers expect.

The journey continues in 2022, they will provide more localized phone and messaging options for their customers globally as well as bring further enhancements to their in-app support experience for iOS and Android.

They remain deeply focused on providing their customers with intuitive support technology and appreciate patience as they continue to grow. They look forward to continuous enhancements so please stay tuned to this blog for updates on the status of their journey.