Coinbase to Implement 24/7 Phone Support and Other Capabilities

The California-based digital asset exchange operator Coinbase announced that it will launch 24/7 phone support and other enhancements by the end of year to strengthen its customer support area.

According to the company, 24/7 live phone support will be available for all retail customers who prefer speaking live with an expert. Customers in the US, UK, Germany, and Japan will have the option to connect with their in-country based customer service teams before the end of 2021 with further expansion planned for 2022.

At the same time, Coinbase also announced the launch of a live messaging feature, allowing its users to connect with the customer support department at any time of the day and the week.

Additionally, Coinbase's clients will also benefit from in-product support, which will provide users with an intelligent and personalized self service experience, saving customers time when they have questions.

“We recognize that when it comes to our customer support experience, we’re early in our journey of creating more value for customers,”the company said.”Our goal is to provide our customers with the most trusted customer service experience in crypto.”

Last week, Coinbase announced that it has applied for a registration as Futures Commission Merchant (FCM)​​ with the United States National Futures Association (NFA).