Deutsche Bank sets customer service benchmark in Spain

Deutsche Bank has been recognised for offering Customers the best service quality in Spain for the sixth consecutive year by "Stiga" , a Spanish independent consultant, in their annual Sectorial Objective Quality Study.

The study, utilising "mystery shoppers" to test various aspects of customer service in the Spanish banking sector, this year achieved its results via 3,681 unique branch visits across 14 financial institutions.

Deutsche Bank Spain achieved a benchmark score of 8.62 out of 10, well ahead of its rivals.

Fernando Sousa, Head of the International Private Bank in Spain said, "This achievement is testament to the efforts of our employees across our branch network. Our colleagues overcame enormous challenges presented by the COVID-19 pandemic, maintaining an exceptional level of customer service across the country."

He added, "We are very proud of this achievement, especially given the unique challenges of the past year. Our business has maintained a unique, market-leading quality of service of which we can all be very proud."

Deutsche Bank's survey ranking demonstrates a strategic commitment to high quality customer service. The bank has been a leader in Spanish service quality ten times in the last twelve years.