Financial Services Provider VTB Rolls out New VTB Online App

VTB, a global provider of financial services, announced that it has rolled out a new mobile banking service, VTB Online, for its customers. By the end of 2022, the bank plans to increase the number of active users on VTB Online by 1.5 times — up to 15 million customers.

According to the official press release, VTB Online has now become 2 times faster, the maximum capacity has increased 3 times, and some services are now available to users even during maintenance work. The app’s design has been completely updated and 50 new features have been added, including cash withdrawals at ATMs without a card, batch payment of bills, main screen customization, and the ability to “hide” the balance. 

The new VTB Online now works twice as fast. The input speed has increased by 2 times and is now only 2-3 seconds, and the response time of interfaces has been reduced by 10 times. The speed of payments and transfers has also doubled. The transition between sections is now instant, within 1 second. In addition, the maximum capacity of VTB Online has increased by 3 times. Currently, the app can handle up to 130,000 people per minute, and in the future-up to 400,000 simultaneous sessions. 

VTB Online has added 50 new features. Customers will be able to withdraw money from VTB ATMs without a card using a QR code (the functionality will be available in the app by the end of November). Traffic police fines are now available with a photo and location of the violation. Users will be able to view all their spending by category, create savings goals, transfer currency to other VTB clients, issue a digital credit card, and much more.

The new VTB Online functionality allows blind or visually impaired clients to work with the app. In VTB Online, they can independently register and log in, as well as fully perform most transfers and payments.

​Vadim Kulik, Deputy President and Chairman of the VTB Management Board, commented:“The launch of the new VTB Online is not only a change in the user interface, with the upgrade and introduction of many new features, but also a large-scale technological reboot ‘under the hood’. We replaced the old legacy systems and switched to a new microservice Omni-channel platform. This is the foundation that will allow us to accelerate the development and implementation of new products and services many times over. ”

“The mobile app is a key service of any modern bank and the main channel for its sales and service. The number of VTB Online users already exceeds 9.5 million people, which is more than 70% of all active VTB customers, one of the highest penetration rates in Russia and the world. Our team has completely redesigned the app, making it easy and intuitive, and added unique and useful features, significantly improving speed, performance, and reliability. By 2022, VTB plans to move all products and services for individuals online. We expect to become the most convenient mobile app on the market, enter the top three in terms of quality and serve 15 million customers, ” said Nikita Chugunov, Head of the Digital Business Department and Senior Vice President of VTB.

The new VTB Online will be available for all iOS users from November 17, and for all Android users from November 20.