FXIFY, Merkanti Bank, UBS and Trust Wallet Are Hiring Now
Fazzaco has been keeping a close eye on the job market and here are the fresh open positions this week from brokers, fintechs, crypto exchanges, and prop trading firms:
FXIFY - Customer Support Specialist (Futures) - Limassol, Cyprus
FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets.
Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry.
Responsibilities:
Communicating to and educating customers regarding our products;
Identifying, analyzing and resolving customer needs and inquiries;
Working in a timely and professional manner, through various platforms of communication;
Troubleshoot issues and provide solutions; Escalate issues to the appropriate international or local teams, to ensure the client's needs have been met;
Update clients' information and/or statuses accordingly, following their request;
Gather Customer Feedback and assist Company's growth;
Raise flags to appropriate departments, if recognizing a universal issue and/or a complex unresolved one; This can include customer concerns to the team leader and/ or other support teams the issue may be related to;
Recognize and raise flags when there is a recurring problem, inferior process, or outdated procedures;
Keep consistent and accurate customer records by timely updating the CRM;
Keep up to date with industry related best practices, which may be relevant to your role;
Perform other ad hoc tasks assigned by the Operations or customer support manager.
Requirements:
Minimum of 1 year of experience in a customer service-related role;
Futures or Futures prop experience will be ideal;
Knowledge and experience in FX will be considered as an advantage;
Bachelor's degree in business administration or related field relating to the financial markets or the finance sector, will be considered as an advantage;
Excellent knowledge of English Language; Any other language will be considered as an advantage;
Excellent communication and problem-solving skills;
A collaborative mindset and a readiness to help wherever needed;
A quick ability to learn and adapt to new tasks and environments.
Merkanti Bank Ltd - Risk Management Analyst - Saint Julian's, Malta
Merkanti Bank Ltd (formerly MFC Merchant Bank Ltd) is a credit institution licensed by the Malta Financial Services Authority (Registration No: C31608) and is focused primarily on merchant banking services, factoring and general corporate banking services.
Responsibilities:
Preparing credit assessments for new and existing credit facilities including supporting financial analyses and risk recommendations;
Analysing financial reports and business plans in support of the Bank's new business portfolio development;
Ensuring that requests for new credit facilities fall within the Bank's risk appetite;
Keeping abreast with, compiling and analysing market based and industry specific information and developments;
Assisting with the monitoring of the Bank's investment portfolio;
Assist in the completion of periodic risk management reports;
Handling of ad hoc requests from Senior Management and external stakeholders;
Monitoring and tracking changes in the credit ratings of the Bank's risk exposures;
Supporting the risk team in handling all deliverables associated with regulatory risk management requirements;
Assist in the ongoing updates and compiling of risk management policies, procedures and related documentation in support of proper risk governance;
Be knowledgeable and up to date on the Bank's significant risks;
Keeping abreast with the relevant Banking and risk-related regulations; and
Assist in the monitoring of ICT and cybersecurity risk management controls.
Requirements:
A professional qualification in Banking, Finance or related areas;
A minimum of 2-3 years' experience in a similar or related role;
Previous experience in banking or experience in a similar role will be considered an asset;
Good quantitative and analytical background;
Proficiency in MS Office applications, including advanced MS Excel;
Fluent in both written and spoken business English and Maltese;
Proactive attitude and able to work on own initiative;
Possess high integrity and professional ethics; and
Knowledge of ICT and cybersecurity risk management internal controls will be considered favourably.
UBS - FX Sales, Global Markets - Sydney, Australia
UBS works with individuals, families, institutions, and corporations around the world to help answer some of life's questions – whether through award winning wealth management advisory, investment banking and asset management expertise, or private and corporate banking services in Switzerland*. In June 2023, Credit Suisse became a UBS Group company.
Responsibilities:
Provide sales coverage for corporate clients on the whole spectrum of FX hedging solutions;
Strong understanding and knowledge particularly in FX derivatives;
Provision of sales and market commentary and trade idea generation for a broad range of clients;
Introduce, develop and maintain relationships with clients by understanding their objectives, risk tolerance and expectations;
Manage the end-to-end client management process;
Support internal projects or automation initiatives;
Work with Global Banking and across Global Markets;
Provide backup to institutional and HF Clients.
Requirements:
Ideally 4 years plus of sales experience with Australian/New Zealand corporates;
Excellent knowledge of financial markets, instruments and strategies;
Proven understanding of the regulatory environment and its effect on clients;
Adept communicator and collaborator, able to adapt style to audience;
A passion for following market developments and understanding both current and anticipated trends;
Driven, with ability to thrive in a high-paced environment with a consistently professional manner.
Trust Wallet - Customer Service Agent - UK
Trust Wallet is the world's most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more.
Responsibilities:
You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls;
Independently provide accurate information to resolve problems/issues that arise;
Continuously educate one's self with up-to-date and relevant information to support the customer service operations;
You will escalate issues to your team leader, managers, and other departments as required;
Adhere to the Quality Assurance standards set;
Adhere to and comply with the schedule set by the Team Leader;
Assist in the preparation of other processes as and when assigned/required by the Team Leader;
Display good team working attitude and behavior within the team and other departments in the company;
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
Requirements:
2-3 years experience in frontline customer support, preferably in the financial or service industry;
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience;
Both adaptable and resilient, able to operate in a quickly changing environment;
Excellent verbal and written professional English and your respective native language skills;
Great at multitasking, prioritizing, and managing time effectively;
Knowledge or interest in blockchain/digital assets/fin-tech industry;
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays);
You must have the right to work for the country you are based.
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