Gala Technology teams up with Retail Merchant Services

Source: IBS Intelligence 2020-06-09

Yorkshire-based Gala Technology has partnered with card payment solution provider, Retail Merchant Services (RMS) in a bid to protect the latter’s clients from fraud while processing ‘Card Not Present’ transactions. RMS will be launching its eRMS+ platform, powered by Gala Technology, for enabling merchants to process secure and PCI DSS compliant payments across a range of different channels, including telephone, e-commerce, SMS, web-chat, and social media, while negating the risk of fraud-related chargebacks and reducing processing costs for the merchant.

Stephen Wells, Chief Customer Officer at Retail Merchant Services, said, “We [Retail Merchant Services] have a business model that lets us plug-in new technology and services for our merchants very quickly. eRMS+ is a great example of this. The needs of our customers change very quickly, and integrating pioneering products into our range are crucial for the support of our merchants and the security of their customers. The emphasis on payment security will continue to evolve, and platforms like this [eRMS+] have a very positive impact.”

Recently, Gala Technology conducted a successful proof of concept by processing secure and PCI DSS compliant payments across numerous video meeting technologies, including Microsoft Teams, Zoom, Webex and GoToMeeting. IBS Intelligence also reported that the supplier’s SOTpay was selected by communication solutions provider, Ciptex Ltd in a bid to facilitate secure and compliant payment system as an addition to the latter’s contact centre portfolio. Ciptex aims to boost the capabilities of its contact centre solution, RACE.

Gala Technology’s Commercial Director, Steven Jones concurred, “Fraud has continued to be a headache for small and large businesses alike, with record levels of attempts recorded in 2019. This represented losses in excess of £620 million in the UK alone. Murmurs within the payments ecosystem also suggests that this is likely to grow as merchants have been forced into unusual working conditions as a result of COVID-19.We are therefore thrilled to be partnering with RMS to help support their merchants with a solution that enables them to process secure, authenticated, PCI DSS compliant transactions, protecting them from fraud related chargebacks, even from within homeworking environments.”

RMS

fraud

Gala Technology

solution

provider

Gala Technology teams up with Retail Merchant Services

Subscribe to Our Newsletter!

Subscribe to Our Newsletter!