Glia Partners with Access Softek to Offer Digital Customer Service

Glia, the leading provider of Digital Customer Service (DCS), announced a strategic partnership with Access Softek, an omnichannel digital banking provider. The integration of Glia's technology allows Access Softek to offer seamless DCS as part of its digital banking platform.

Integrating Glia's digital-first customer service capabilities into the Access Softek platform empowers institutions to meet customers where they are and provide support across digital channels—including SMS, chat, OnScreen voice, and video — without breaking the digital connection. Collaboration tools such as CoBrowsing allow financial institutions to guide customers, helping to improve the customer experience and increase efficiencies.

"We are pleased to bring Glia into our expanding and innovative ecosystem of solutions for our clients. Glia, like Access Softek, has a proven track record of helping institutions transform the end user experience," said Chris Doner, CEO of Access Softek. "Glia's sophisticated Digital Customer Service technology, when used with the Access Softek Access Digital banking product, brings great flexibility and choice for end users, allowing them to engage with their institutions however they feel most comfortable."

"A growing number of financial institutions are embracing Digital Customer Service (DCS) to align with the digital lifestyles of their members and customers, and continuously meet their expectations. This partnership further expands our joint reach, enabling Access Softek to provide seamless DCS solutions for banks and credit unions to meet their customers and members OnScreen, keep them online and improve the overall digital experience," said Steve Kaish, SVP of Alliances for Glia.