Hayley Buckle, Director of Recruitment at GRS: Turnover Rate in Financial Services Sector

GRS Recruitment is a Cyprus-based consultancy, specializing in recruitment and payroll services in Cyprus and Malta.

Hayley Buckle, the Director of Recruitment at GRS, joined Fazzaco today, and spoke on her career stories and recruitment in financial services sector.

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Fazzaco: Thank you for joining us at Fazzaco, Hayley! Could you please introduce yourself and GRS Recruitment to our readers?

Hayley: Hi! My name is Hayley Buckle, and I am the Director of Recruitment at GRS the largest recruitment agency in Cyprus. I worked in recruitment in the UK before relocating to Cyprus and joining GRS in 2011, and I am very proud to say I am currently celebrating my ten year anniversary in Cyprus and at GRS. As a company, we have been providing recruitment and payroll solutions to many industries in Cyprus and Malta, and have built strong relationships in the Forex/ Fintech Market.

Fazzaco: Congratulations on your ten-year anniversary! How is the turnover rate in Cypriot financial sector, among forex companies in particular?

Hayley: It largely depends on the job role. We often see a higher turnover on the sales floor. However, for many employees, this is their first step into the forex industry. But other areas such as Dealing and Compliance, they tend to be fairly stable and similar to other sectors within the financial services sector. Companies who are focused on employee engagement and reward will retain their talent.

Fazzaco: Which positions in brokers are extremely hard to find the right candidates?

Hayley: There is always a huge demand for experienced dealers and also language skills such as Mandarin, Italian, Dutch & German. These are always in demand. In addition, now with the surge of Fintech companies opening operations in Cyprus and Malta the needed for Software and Web developers has become a highly required skill set.

Fazzaco: What institutional recruitment services do you provide to brokers?

Hayley: We provide Permanent & Temporary Recruitment Solutions as well as Payroll Services to Brokers. In addition to this we also offer bespoke services such as salary bench marketing and Hogan Assessments.

Fazzaco: Covid outbreak has changed our way of life profoundly. What is like to meet clients and interview job applicants nowadays, virtually or you still prefer in-person?

Hayley: The world has definitely changed and because of the pandemic, we do tend to meet more clients and candidates online, which on the one hand saves a lot of time, and on the other you don't get such a personal touch and rapport.

Fazzaco: What are the geographical characteristics of your institutional clients?

Hayley: The clients we are supporting are predominantly based in Cyprus and Malta. However, they very much come from an international background with clients as far afield as the US and Australia. With an international team who themselves have worked in many global locations, this allows us to bring an international approach to recruitment and a local understanding of the market.

Fazzaco: As a B2B platform, Fazzaco aims to connect all businesses in FX industry. What is your opinion on the status quo of today’s FX industry? Do you see any upcoming trends?

Hayley: To be honest with you, the market is constantly evolving with new faces and changes. With the new Chairman of CySEC, I believe there will be new changes for many of the brokers in Cyprus coming in 2022. However, the forex industry is one that offers international exposure to the talent pool here in Cyprus and Malta. Although Covid has been a global challenge, I do believe that this has given companies a more flexible approach to interviewing, onboarding and working, giving more options to current employees and potential employees.