Head of Sberbank's Retail Business Unit Svetlana Kirsanova to leave Sberbank

Sberbank, a state-owned Russian banking and financial services company headquartered in Moscow, announced that Deputy Chairman of the Executive Board, Head of Sberbank's Retail Business Unit, Svetlana Kirsanova, has decided to leave and pursue other career opportunities outside the bank. 

Svetlana Kirsanova joined Sberbank in 2014 and was appointed Deputy Chairman of the Executive Board, Head of Sberbank's Retail Business Unit in 2018. Meanwhile, she oversaw the formulation and implementation of the bank's retail strategy. Prior to joining Sberbank, Ms. Kirsanova served as  Deputy Head of Acquiring Department, Head of Customer Services Division in the Russian Standard Bank from 2010 to 2014.

Ms. Kirsanova's biggest contribution to Sberbank was the digital transformation implementation. She helped upgrade the bank's digital platforms for retail clients and built a convenient seamless ecosystem services for them. The number of active customers grew significantly and the financial performance figures were rosy.The team that Ms. Kirsanova led implemented many innovative solutions: the first in Russia to introduce Apple Pay; SberPay; Sber ID. Much was done in the merchant acquiring and non-cash payments for products and services. Also, Merchant Acquiring on Transport was introduced. 121 cities of Russia can now pay fares on public transport with bank cards as a result.

Herman Gref, CEO, Chairman of the Executive Board, Sberbank:

"The years of Svetlana's work at our bank have been marked by the introduction of the most advanced solutions. Today Sberbank is a recognized global digital leader in public services. She was the one who supervised the adoption of many innovative projects that have changed our retail services making them better for our customers. She's proven herself as a professional leader, and I am sure that Svetlana's knowledge and experience will allow her to realize her potential in new ambitious projects."