HSBC and Microsoft Hong Kong to expedite SMEs’ digital transformation

Source: IBS Intelligence 2020-08-04

HSBC and Microsoft Hong Kong have entered into a partnership that aims to help Hong Kong’s small and medium enterprises (SMEs) boost their organisational resilience and expedite the digital transformation journey of these businesses amid the new normal through technological resources and multi-dimensional support. ‘Tech Me Up’ is a year-long collaboration where Microsoft Hong Kong will provide remote working devices, cloud solutions, and technical enablement training to HSBC SME customers.

Through joint webinars on the HSBC VisionGo platform, SMEs will acquire HSBC’s business knowledge and Microsoft’s technology capability. Microsoft’s applications will be integrated into HSBC’s service platform to enable SMEs to manage their finances and daily operations more seamlessly.

“With the COVID-19 outbreak, Hong Kong businesses rapidly adopted remote working to maintain business continuity. However, SMEs face challenges such as lack of laptop devices and business operation systems are mostly on premises, making it difficult to switch to remote working promptly. This puts tremendous pressure on their future success. Our collaboration with HSBC allows us to support Hong Kong’s SMEs to address their urgent needs, equipping them with the tools and knowledge, so their teams can work anywhere, anytime in a secure manner to continue operation and be well protected. We are confident that this initiative will empower Hong Kong businesses to leverage technology to be more agile and emerge stronger from the turbulent times,” said Cally Chan, General Manager of Microsoft Hong Kong and Macau.

Daniel Chan, Head of Business Banking, Commercial Banking, Hong Kong, HSBC said, “SMEs are the lifeblood of Hong Kong’s economy and the pipeline that will deliver the territory’s future success. The business operating environment has changed drastically and SMEs face unique challenges in adapting successfully. We believe this partnership will help them prepare for a future where success will increasingly hinge on the effective use of digital technology.”

‘Tech Me Up’ covers key areas of:

Hardware and software enablement: Microsoft Surface devices, Microsoft 365 and Microsoft Teams will be available for HSBC customers to enjoy distance business IT applications with full security and collaboration capability. Together with usage training, they can have access to affordable and easy-to-adapt solutions, as well as technological expertise
Technology and business knowledge sharing: Co-created content and webinars are made available on HSBC VisionGo, the bank’s proprietary SME digital community platform built with Microsoft on Azure, to provide know-how and strategies on business transformation
Digital platform integration: A one-stop digital solution will enable SMEs to manage daily finances and operations with a holistic business health outlook through integrating Microsoft’s technology – such as payment process automation application programming interface (API) and cloud services – into HSBC’s platform by the end of the year

HSBC

Microsoft

HSBC and Microsoft Hong Kong to expedite SMEs’ digital transformation

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