HSBC Launches 24/7 Digital Account Opening in Malaysia

Source: Regulation Asia Editors, Regulation Asia 2020-07-29

The new account opening service is aimed at minimising physical contact in compliance with new social distancing norms due to the Covid-19 pandemic.

HSBC has become the first bank to launch a digital account opening service in Malaysia.

The service involves users completing a ten minute online application form via HSBC Malaysia’s website, followed by a visit to a branch or 24/7 self-service machine to complete the identification and verification process. New account numbers are provided immediately.

The new account opening service is aimed at minimising physical contact in compliance with new social distancing norms due to the Covid-19 pandemic.

“As customers’ preference continues to evolve, we continue to enhance our products and services to strengthen our relationship with them,” said HSBC Malaysia head of wealth and personal banking Tara Latini.

“The launch of this online account opening service and our recent launch of DuitNow QR are part of our vision of the future of banking – a blended approach where we serve our customers with the best of our digital world and our people.”

DuitNow QR is an industry-wide initiative governed by PayNet which enables instant fund transfers using Malaysia’s National QR code.

HSBC

HSBC Launches 24/7 Digital Account Opening in Malaysia

Subscribe to Our Newsletter!

Subscribe to Our Newsletter!