IC Markets, Binance, INFINOX Global and Stripe Are Hiring Now
Fazzaco has been keeping a close eye on the job market and here are the fresh open positions this week from brokers, fintechs, crypto exchanges, and prop trading firms:
IC Markets - Senior Systems Administrator - Limassol, Cyprus
IC Markets is a global leader in the forex and commodities CFD trading space, with over 200,000 active clients who are performing more than half a million trades each day.
Responsibilities
Contribute to the design, implementation, and administration of the whole IT infrastructure (cloud, storage, server, network and security)
Maintain systems and infrastructure support ticket queues, ensuring tickets are resolved in a timely manner and SLAs are met
Educate and cross-train the Systems Administrators in various offices in Australia, Cyprus and other entities on infrastructure, and systems concepts and solutions
Participate in project delivery to ensure it complies with the design and requirements provided by the CTO, other IT teams or external vendors
Provide expert and thoughtful advice, and guidance across the whole range of technologies
Proactively identify weaknesses or issues of existing solutions and provide recommendations for future upgrades
Ensure all implemented projects and systems are well documented and handed over for proper support and maintenance procedure.
Ensure our business continuity and disaster recovery plan is up to date, regularly reviewed and well maintained
Ensure 'security first' mindset and best practices are always followed for each implementation and administration
Assist in the management and maintenance of existing storage, network and server infrastructure
Carry out advanced troubleshooting and take ownership of technical issues through to resolution. Be an escalation point for all complex or systemic issues
Mentor and train junior members of the team
Other IT systems and infrastructure related tasks as required
Requirements
Sound knowledge in multiple IT infrastructure disciplines such as server virtualisation, information security, storage, networking and cloud technology
Experience in implementation and testing of multiple integration projects
Experience in managing complex IT infrastructure systems with multiple office locations and cloud technology stack such as AWS, Azure, MS 365 and Google Workspace
Advanced knowledge of Windows Server core features
Advanced knowledge of network routing, switching and security such as Cisco, FortiGate, etc
Advanced knowledge of server virtualisation both on-premise and cloud deployment and administration
Skills in information security and cloud technology are highly regarded
Experience in management and development of Information Security Objectives
Support all systems to ensure security and uptime in line with ISO:27001 objectives
Promote a culture of security in the team
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Experience in managing and supervising teams.
Binance - Regional Operations Lead, Africa - Dubai, UAE (Remote)
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.
Responsibilities:
Define and lead expansion plans for all African markets and shape the plan for launching new services while ensuring strong coordination with Government Relations, Compliance, Marketing, Public Relations and Tech teams along the way
Act as a business owner: develop new strategies to relentlessly push operational standards to the next level, shape the business model, and execute accordingly
Business development: improve regional crypto adoption and growth through developing new partnerships with biggest regional companies from different industries
Being a part of the community: understand the community needs and represent Binance in local internal and external events and local media
Oversee and steer budgeting, P&L performance, and financial milestones to reach trading and user targets
Requirements:
A passion for crypto and digital assets. We are trying to change an entire industry and it will take time. Passion is what gets you excited to come into work every morning
A minimum of 8 years of proven success in a similar role
Experiences in leading GR/BD/operations/marketing, strong understanding of growth tactics, and a proven track record of working with high-performing teams
Fluency in English is a must
Excellent written and verbal communication skills. You will need to be inspirational to your team, and also to partners, investors and the public
Data-focused. Ability to roll up your sleeves to pull and analyze the data. You will push the company to be more data-driven in it's approach for excellence
Strong interpersonal skills. Ability to build and manage strong relationships with the team, cross-functional colleagues, and external partners
Entrepreneurship mentality. Must be a self-starter and leader who evaluates risks and rewards of running an innovative sustainable operation
INFINOX Global - Trading Operations Associate - Dubai, UAE
INFINOX is a global online CFD brokerage that offers clients the opportunity to trade the financial markets with industry-leading technology and a premium client service.
Key Responsibilities
Ensuring client support is managed to a high standard, in coordination with local and global teams
Supporting Operations & Trading Desk to handle their day to day operations
Liaising with the technical team in relation to issues on MT4/MT5 trading platform and order processing issues
FIX connector configuration and troubleshooting
Bridge connectivity with other trading platforms (integration, testing, monitoring).
Monitoring the system and ensuring their proper function (price feeding, products specifications)
Maintain accurate records of trades and prepare reports for management and regulatory bodies
Participate in team meetings and contribute to the development of trading desk strategies
Essential Skills
Metaquotes technology
Bridge technology and FIX API knowledge (PrimeXM & Your Bourse)
Systems and tools (CRM, BI, Excel)
2 - 3 years of experience in a trading environment
Stripe - Product Support Specialist - Singapore
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Responsibilities
Troubleshoot complex user issues and communicate with users by email (and occasionally by phone)
Develop product expertise and work with Engineering and other Operations teams to diagnose and solve technical user problems
Optimize our support documentation and processes to improve users' experiences and help scale our operations
Drive continuous improvements to hit our SOKR such as Consumer Satisfaction, Contact rate, SLA, etc.
Develop customer support strategies and empower users to leverage our enhanced self-service tools
Advocate to the Product and Engineering teams for optimizing our products on behalf of our users
Challenge the status quo, identifying how and where Stripe needs to improve to better serve users
Minimum Requirements
4+ years of relevant work experience in customer care and users-first perspective
Solid stakeholder management skills and an ability to influence others to drive progress
A sense of urgency and a drive to see issues through to resolution
Strong written communication skills and the ability to interact with users and stakeholders clearly and empathetically
Have a strong sense of how to scale great user support experiences and can design and continuously improve operational processes
The ability to solve open-ended problems
Prior experience with data analysis and SQL. The ability to learn quickly and problem solve on the fly with minimal guidance
Technical savvy and ability to navigate multiple complex systems simultaneously to respond to user inquiries
Willingness to work on occasional weekends and holidays - you'll receive a weekday off of your choosing the week following a weekend shift
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