Not Just a PSP!" CoiniGo Claims at the Forex Traders Summit

At the Forex Traders Summit Dubai 2025 held on 14–15 May at the Festival Arena, CoiniGo's Head of Growth, Bhoomi Panchal, raised questions about the adequacy of existing crypto payment service providers (PSPs) in meeting the needs of the forex brokers.

CoiniGo was recognized with the "Most Reliable PSP" award during the event, underscoring its positioning as a niche player focused on the Forex Market.

Challenges in Forex Payment Services

During the summit, Panchal identified two persistent challenges many crypto PSPs reportedly struggle with:

Overreliance on Automated Customer Support:

Despite widespread adoption, chatbots often fail to satisfy consumers. According to studies, only a small fraction of customers regularly engage with automated support, and many avoid it altogether after poor experiences. Bhoomi Panchal argued that the complexity of forex transactions and payout disputes requires expert human assistance available around the clock, a service many providers lack.

Transaction-Based Wallet Models:

Many PSPs issue a new wallet for each transaction, a system common in industries like travel and e-commerce. However, forex brokers and traders typically perform frequent deposits and withdrawals, making such wallet-per-transaction models inefficient. CoiniGo claims to offer a wallet-per-user architecture secured with Multi-Party Computation (MPC) to provide traders with persistent wallets aimed at reducing friction in trading activities.

Operational Impact Beyond Payments

CoiniGo Team also emphasised the broader operational consequences of inefficient payment systems. Payment delays and technical issues, they said, can lead to increased customer complaints, negative reviews on public forums, and heightened pressure on customer support and technical teams. Moreover, these challenges complicate financial reconciliation processes within brokerages, potentially slowing down growth and eroding trust among traders.

CoiniGo's Position and Industry Context

While CoiniGo asserts it addresses these challenges through dedicated human support, faster settlements, and tailored wallet architecture, industry experts highlight that the crypto PSP space remains competitive and evolving. Whether CoiniGo's approach will significantly disrupt existing players or deliver sustained broker adoption remains to be seen.

Future Plans

Building on its summit recognition, CoiniGo announced intentions to expand beyond forex payments into broader markets such as e-commerce and iGaming. The company also plans to deepen integrations with forex brokers worldwide and launch a global Affiliate Program designed to incentivise partner growth.

About CoiniGo

CoiniGo is an instant crypto payment gateway built for Forex Brokers, offering zero integration fees, 24/7 dedicated human support, and ultra-transparent transactions. Designed to turn crypto deposits and withdrawals into seamless, secure, and broker-first experiences, CoiniGo is the 'Easy Button' for brokers entering the digital asset space

For more information, visit www.coinigo.com or contact Partnership@coinigo.com

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