Nutanix selected by Warba Bank to enhance customer experience

Source: IBS Intelligence 2020-06-25

Kuwait’s Warba Bank has collaborated with San Jose-based Nutanix, an enterprise cloud computing company, to digitally transform its financial services and mobile banking using Nutanix’s hyper-converged infrastructure platform. The bank’s journey to hyper-converged architecture began with software-defined storage. It then migrated to full IT automation lifecycle management. By digitizing online banking services through Nutanix’s platforms, Warba Bank is now able to enhance the customer experience, by bringing stability and simplicity to the backend infrastructure. The bank is able to deliver digital interfaces to its clients at the front end.

“The first thing we noticed after the implementation of Nutanix’s solution was the speed,” said ShawWael Shawareb, Senior Director of Cyber Security and IT Governance, Warba Bank. “Once you realize that, ‘Oh, my goodness; I just created that server with all of that storage, and provisioned it faster than I have ever been able to do before,’ that is the moment where you understand just what profound change you have brought to your organization by going with Nutanix. Their GUI, from the moment you log in, gives you the impression that you are dealing with the simplest ever infrastructure. Deployment was a dramatic mind shift for us.”

Nutanix supported Warba’s stakeholders in their migration to the critical mobile banking application. The core services of Warba’s mobile banking services run on top of Nutanix. A series of legacy vendors had to be integrated to carry Warba’s digital transformation ambitions forward. Management and maintenance have been simplified for the bank and the provisioning speeds have been enhanced. This is beneficial to Warba Bank as its IT function has been freed up to innovate and the bank’s team can concentrate more on the enhancement of the customer experience.

“Today, banking customers of all types expect to have relationships with their assets and investments like they are in the palm of their hand,” Shawareb said. “That close, 24-7 relationship calls for a robust mobile banking offering with impenetrable security, high availability and low latency. We also need to be able to roll out enhancements to that customer experience in real time, with no disruption to service. Nutanix understood all of that. And for that reason, and many others, we now see them as a strategic technology partner for Warba Bank.”

“The regional FSI sector is one of the most fiercely competitive industries in operation today, with customers that have some of the highest expectations imaginable,” said Aaron White, Regional Sales Director, Middle East at Nutanix. “The mobile computing and governance issues faced by Warba Bank are exactly the kinds of complexities that can be smoothed over by Nutanix technology that brings consumer-grade simplicity into enterprise data centres. We have enabled the Bank to leverage agile, efficient, multicloud-capable IT to become a truly digital enterprise.”

Nutanix selected by Warba Bank to enhance customer experience

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